A serious threat to the physical and mental health of the nation is the increase of long-term high blood pressure which leads to heart attack, stroke, road-rage attacks and random explosive behaviors.  One of the major causes of high blood pressure is A T & T. Having been lured by waves of cleverly crafted and attractive direct mail plus constant P.R. campaigns people have signed contracts making them dependent on A T & T for home telephone service, access to personal email and internet, control of their business correspondence and marketing.  Once control is gained the need or desire to invest in the personnel to service these networks is diminished.  Customers are kept from communicating with personnel by means of recordings, electronic subterfuges, cutting off or ignoring calls for help.  Every incident of ‘contact attempt’ increases customer blood pressure.  Technicians are evidently so overworked and misdirected that appointments are repeatedly missed; customers are left for days restricted in their movements waiting for someone who doesn’t come.  This increases pressure as outrage grows at being lied to.  Marketing plans, business meetings, servicing one’s own business is jeopardized or destroyed.  Missed financial deadlines and income streams become threats to well-being.  Costs of trying to bypass or overcome the problems of depending on A T & T to service what it sells mount and drain their customers’ resources—financial, emotional, and physical.  This is disproportionately felt by the ill or elderly increasing health problems and the pressure on the community to meet their needs.  The A T & T corporate leaders would like to distract from their responsibility for this situation by saying that their customers should take drugs (expensive drugs) to alleviate their high blood pressure.  What is needed is that A T & T not create interactions, or lack of them, that lead to rising blood pressure, by doing business responsibly with humans.  A T & T’s policies are hazardous to everyone’s health.  Beware of doing business with them and being infected by their dysfunction.

 

Paula Craig

 

 

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From: Paula Craig

Subject: Re: AT&T

 

I am at this time listening to a virtual voice asking me to stay on the line (every 10 seconds!~)

Heyyyyy a real person has come on.......

Kearry? #6347 is adjusting my bill while i wait. $22.38 for hours and hours of trying to get my service restored.

 

The health alert is going to the Public Utility Commission along with the suggestion that the ENTIRE unemployment figures for the nation could be altered for the good if corporations would hire people! to answer the phones instead of these stupid machines. The efficiency of all government offices would go up 50%, road rage and domestic abuse would go down 25% if people could do daily business with another human being.

 

You can publish anything I write that you deem appropriate. If only, if only I knew how to publish on line, I'd do it. Yours is the only blog I've ever manage to speak back to --- the others I've tried always say I don't have the right password or "that is not the correct email address", one said that wasn't my name.

 

On 8/27/10, brandon@williamscraig.com wrote:

LOVE your public health alert! If only (if only, if only) I could get you to PUBLISH your work online. I have posted your Alert on your page at Culturesmith.

 

Please let us know if this is not to your liking. You'll only have to go through nine levels (of Hell?) of our Adjusted for Extreme Comfort Customer Service Phone Tree, before using your keypad to schedule an appointment we won't keep to visit you at your home which we won't "be able" to find some time next month.

 

Warm Regards and with thanks for your ongoing patronage,

 

Us

  --Brandon WilliamsCraig.....Fri Aug 27 15:10:52 -0700 2010